33bat's Privacy Policy

This privacy policy ("Policy") is issued by the 33bat platform ("we", "us", or "33bat") and applies to all users of the https://33bat.cam website and related services ("Platform"). When you register on our Platform, use any service, or contact us, you are considered to have agreed to the terms of this privacy policy.

We believe that protecting the privacy of your personal information is our fundamental responsibility. 33bat always follows the principles of transparency and accountability, and is committed to ensuring the proper use of your information.

What types of information we collect

We collect the following types of information to operate 33bat's services smoothly and to provide users with the best possible experience:

1.1 Information You Provide Directly

When you register on our Platform or fill out any form, the following information may be collected:

• Full name and username
• Email address
• Date of birth (for age verification)
• Mobile number
• Residential address
• Payment method details (bKash, Nagad, or Rocket account number)
• Documents required for identity verification (National ID card)

1.2 Automatically Collected Information

The following information may be collected automatically while you use our Platform:

• IP address and device information
• Browser type and version
• Operating system
• Browsing activity and session details on the Platform
• Login and logout time and date
• Information obtained from cookies and similar tracking technologies

1.3 Transaction Information

We securely store your account deposit, withdrawal, and betting history. This information is needed for dispute resolution, fraud prevention, and regulatory compliance.

What your information is used for

33bat uses your information only for specific and legitimate purposes. We process your information under this privacy policy for the reasons listed below:

2.1 Service Delivery and Operations

• To create, verify, and manage your account
• To process your deposit and withdrawal transactions
• To provide bonuses, rewards, and promotional offers
• To manage customer support services

2.2 Security and Legal Compliance

• To detect and prevent fraudulent activity
• To verify age (21+)
• To complete the KYC verification process
• To comply with applicable laws and regulations

2.3 Improvement and Personalization

• To recommend games and offers based on your preferences
• To improve Platform performance
• To personalize your experience

2.4 Communication

• To send important account-related notifications
• To send promotional emails (with your consent)
• To send messages related to responsible gaming

When and with whom information is shared

33bat never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Providers

We work with trusted third-party service providers who handle payment processing, identity verification, and other operational activities on our behalf. These organizations receive only the information necessary for their designated tasks and are required to comply with our privacy standards.

3.2 Legal Obligations

We may be required to disclose information under a court order, government directive, or applicable law. In such cases, we will provide only the minimum amount of information legally required.

3.3 Fraud and Security Protection

Information may be shared with relevant authorities for the purpose of investigating and preventing fraudulent activity.

3.4 Business Transfers

If there is any change to 33bat's business structure (merger, acquisition), your information may be transferred to the new entity. In that case, we will notify you in advance.

Use of cookies and similar technologies

The 33bat Platform uses cookies and similar technologies to improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand Platform usage patterns and improve services.
• Marketing Cookies: Used to display relevant advertisements to you.

4.2 Cookie Controls

You can control cookies by changing your browser settings. Please note that disabling essential cookies may cause some Platform features to not work properly.

4.3 Third-Party Cookies

Some of our service providers may use their own cookies. Their cookies are governed by their respective privacy policies.

How your information is kept secure

33bat applies industry-standard security measures to protect your confidential information. Our security framework includes:

5.1 Encryption

All your personal and financial information is protected by SSL encryption. The TLS protocol is used during data transmission, which prevents unauthorized access by third parties.

5.2 Access Controls

Only authorized personnel can view or manage your information, and they operate under strict confidentiality terms.

5.3 Security Monitoring

Our systems are under 24-hour security monitoring. We have the necessary measures in place to quickly detect and address any suspicious activity.

5.4 Data Breach Situations

In the event of a data breach, we will notify affected users in a timely manner in accordance with applicable law and take the necessary corrective steps.

How long your information is stored

33bat retains your information only for as long as necessary. The following factors are considered when determining the retention period:

6.1 Active Accounts

We retain all your information while your account is active. This information is used to provide services and improve your experience.

6.2 After Account Closure

Even after your account is closed, certain information may be retained for a defined period for legal obligations, dispute resolution, and fraud prevention.

6.3 Transaction Records

Records of financial transactions are retained for the period required under applicable law.

6.4 Data Deletion

After the defined retention period ends, we delete your information using secure methods or permanently anonymize it safely.

Your rights regarding your information

As a user of 33bat, you have the following rights over information collected under this privacy policy:

7.1 Right to Access

You have the right to know what information we hold about you. This information can be requested through your account or via the support team.

7.2 Right to Rectification

If there is any error in the information we hold, you can request a correction. Ensuring accurate information is important for both your benefit and ours.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your information. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes and request that this processing be stopped.

7.5 Right to Data Portability

You may request to receive the information you have provided in a structured format.

Protection of minors' information

33bat is a responsible gaming platform. Our services are for users aged 21 and above only. We do not knowingly collect any personal information from minors.

Age verification during registration is mandatory. If a person registers using false information and this is later proven, the relevant account will be immediately closed and the collected information will be deleted.

If you believe a minor is using our Platform, please notify our support team immediately.

Changes to the Privacy Policy

33bat reserves the right to update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The date of the update will be noted at the top of this page.

If you continue to use the platform after any changes, you will be considered to have accepted the revised policy. However, if you have any objection to any part of the policy, please contact us.